98 Hibajee Help Center – All Your Questions Answered in One Place

From opening an account to payments, bonuses, and security — we're with you every step of the way.

Quick Help Sections

Account & Registration

All guides covering new account registration, updating your details, and identity verification.

Deposits & Withdrawals

BKash, Nagad, Rocket, or Bank Transfer — every step of the payment process is explained clearly.

Bonuses & Promotions

Find out how to claim your welcome bonus, free spins, and reload offers.

Security & Privacy

Guidance on password resets, two-step verification, and keeping your account secure.

About the Help Center

Getting Help at 98 Hibajee Just Got Easier

After joining an online gaming platform, it's natural to have small questions — how do I deposit, where did my bonus go, who do I contact if something goes wrong? That's exactly why the 98 Hibajee Help Center exists. Here you'll find step-by-step guides, solutions to common issues, and direct ways to reach our support team.

We believe a player's experience is only as good as the support behind it. That's why 98 Hibajee is available 7 days a week, 24 hours a day. Whether through live chat, email, or this help page — reach out in whatever way works best for you.

Everything is written in plain language, especially for new members. From mobile payment methods to cricket betting, we've put together dedicated guides tailored for users in Bangladesh.

Account Guide

The Complete Process: From Registration to Login

Joining 98 Hibajee only takes a few minutes. Here are the steps:

Go to the registration page and fill in the form using your mobile number or email address.
Create a strong password — at least 8 characters, mixing numbers and special characters.
Complete OTP verification — a code will be sent to your number.
Go to your profile and submit your National ID or passport details to complete KYC verification.
Make your first deposit and claim your welcome bonus.

If you're having trouble logging in, forgot your password, or your account is locked — click the "Forgot Password?" option or contact us directly via live chat. Most issues are resolved within 5 minutes.

Payment Guide

Deposits & Withdrawals: How Long Does Each Method Take?

98 Hibajee supports all the popular payment methods in Bangladesh. You can deposit in under a minute via bKash, Nagad, or Rocket. Bank Transfer is also available, though it takes a little longer.

For withdrawals, keep in mind that large amounts cannot be processed until KYC is complete. It's best to verify your identity right after opening your account — that way, you won't run into any issues when it's time to cash out your winnings.

The minimum deposit is just ৳100, and the maximum single transfer limit varies by payment method. See the table below for full details:

Payment Methods	Minimum Deposit	Processing Time	Withdrawal Limits
BKash	৳100	Instant	৳50,000/day
Nagad	৳100	Instant	৳30,000/day
Rocket	৳200	1–5 min	৳20,000/day
Bank Transfer	৳500	1–24 hours	৳2,00,000/day

Bonus Support

Confused about bonuses? Get clear answers here

Many players ask — "I got a bonus, so why can't I withdraw it?" The simple answer is wagering requirements. Every bonus offer at 98 Hibajee comes with specific conditions, and once those are met, the funds move into your real balance.

For example, if a bonus comes with a 10x wagering requirement and you receive a ৳500 bonus — you'll need to place ৳5,000 in bets before that bonus becomes withdrawable. Also keep an eye on the time limit, as most offers must be used within 7–30 days.

For any bonus-related questions, just reach out via live chat and a support agent will check your account on the spot and walk you through the details. 98 Hibajee is committed to full transparency — no hidden terms, ever.

Your bonus balance and real balance are displayed separately.
Track the progress of each bonus from your dashboard.
You'll receive an email notification before your offer expires.
If multiple bonuses are active at the same time, a priority order applies.

General Queries

Frequently Asked Questions (FAQ)

Yes, you must be at least 18 years old to register at 98 Hibajee. Your date of birth is verified during KYC. Accounts found to belong to minors may be suspended or permanently closed.

First, gather your transaction ID or a screenshot. Then send it to us via live chat or email. bKash and Nagad transactions are typically credited within 5–10 minutes. Bank Transfers can take up to 24 hours. If the expected time has passed, please contact us.

98 Hibajee typically processes withdrawals within 1–4 hours. Mobile banking methods are even faster. However, if your KYC is incomplete or your account requires verification, it may take a bit longer. Bank Transfers can also be delayed on weekends or public holidays.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. You'll receive an OTP — use it to set a new password. If you no longer have access to that number or email, the support team will verify your identity and assist you directly.

No. Under 98 Hibajee's policy, only one account is allowed per person. If multiple accounts are found sharing the same device, IP address, or payment method, they will be closed and the balances may be forfeited. If you're having trouble with an existing account, please contact support directly.

Yes, the 98 Hibajee mobile version gives you full access to everything on the website — betting, Live Casino, deposits and withdrawals, bonus claims, and more. Android users can download the APK, while iOS users get the full experience through their mobile browser.

Security Tips

5 Tips to Keep Your Account Secure

Strong Password

Use a unique password combining uppercase letters, numbers, and special characters. Avoid using your date of birth or simple words.

Two-Factor Authentication

Enable 2FA from your profile settings. Without entering the OTP at login, access to your account will be blocked.

Avoid Public Wi-Fi

Logging in on an unfamiliar network is risky. Always use your own mobile data or a trusted network.

Stay Alert to Phishing

98 Hibajee will never ask for your password by email or SMS. Do not click on suspicious links.

Change Your Password Regularly

Change your password every three months and never reuse it on other platforms.

Complete KYC Quickly

A verified identity makes account recovery easier and removes barriers when withdrawing larger amounts.

Still need help?

Our support team is ready for you 7 days a week, 24 hours a day. Reach us via live chat or email.